FAQs
Delivery
We aim to despatch all orders within 3-5 working days of receipt. Orders are despatched using Royal Mail (for small/non-bulky items) or APC for larger orders.
Delivery Costs
- UK Royal Mail - £2.95 for orders up to £20.00
- UK APC - £6.95 for orders over £20.00 or if tracking is required
- Orders over £50.00 qualify for free delivery within the UK
Shipping to Europe is calculated at checkout so just select your address and this will be calculated automatically.
- Europe Delivery - orders up to £25 = £8.00 Untracked & £10.00 Tracked, orders over £25 = £12.00 Untracked & £15.00 Tracked
We are able to ship beyond UK/Europe however, shipping costs have to be calculated depending on size and weight of package. Please contact us directly for a quote, at sales@sonsie-face.co.uk
Payments
We can accept payment through Visa, Mastercard, Amex, Google Pay, Apple Pay and Paypal.
If you have any issues on the payment processing page please call us on 0131 510 7711 or email us at sales@sonsie-face.co.uk and we’ll do our best to help.
Customs
If your delivery address is outwith the United Kingdom, you may be subject to import duties and taxes which are levied once a shipment reaches your country. Any charges such as this for customs clearance must be borne by you.
Please note we cannot refund any customs charges in the case of returns, however you may be able to claim this back through your local customs office.
Returns / Exchanges
We hope that you love your new product but in the event that you are not 100% satisfied please contact us at sales@sonsie-face.co.uk within 14 days of receipt to arrange an exchange/refund. Please note goods must be returned to us in their original condition.
If the product(s) you received were faulty, or damaged in transport we will either exchange or refund the price of the product and any delivery charges incurred.
General Enquiries
If you have any questions not covered in the information above, please feel free to call us on 0131 510 7711 or email us at sales@sonsie-face.co.uk.